Customer Reviews


Genuine reviews from our customers in the last 30 days from www.feefo.com

Here you can read the latest reviews of Bower Retirement Services, written by our customers on the global feedback website Feefo.

We're proud to be listed as a Gold Trusted Merchant on Feefo, their highest customer service rating, and are delighted to have received 100 per cent positive feedback. Reviews on their site cannot be altered or deleted by us, so you can be sure all the reviews you read are genuine.

Date Score Customer Comment
Service:++

I would like to thank Neil Wallace for all his help and support that he gave me going through this process.
He was patient , kind and understanding . He made it all clear and simple for me and he always kept in touch as he said he would.
Thank you again Neil.

Service:++

Very helpful,it’s quite a big step to release funds to help others before you pass away,so you can see them enjoy some of their inheritance.
We were put at ease from the start by Ed and his team .
Would recommend them to anyone.

Service:++

Very friendly and helpful had a small problem but the agent delt with it very quickly would recommend you

Service:+

Explanation of the options and the process was very clear. The timescale was accurate and the agent inspired confidence.

Service:++

A very professional service with really good advice not ***** just really helpful and a knowledgeable adviser who was very clued up on her products and all of the implications involved I would recommend Bower to anyone

Service:++

We had two home visits from the Bower adviser (Michael White), first one was to explain the details behind Equity Release and the second was to move things forward once we had decided. We were put under no pressure to make any decision it was all down to what we wanted. Once we moved forward the Bower team and their legal partners took over and made the process very smooth.

Service:++

Andrew was intouch with me all the way through and i would not hesitate to recommend

Service:++

every thing was explained very well and in language we understood.also the service was very good.

Service:++

Very good service...everything was explained so that it was easy to understand - Anthony Seward was very clear with his explanations

Service:++

Extremely clear and detailed explanation of everything we required to make our decisions.
Michael is not only extremely good at exposition: he is also a good listener and came to good understanding of our wishes and our requirements.
We are thoroughly satisfied - again - with the service provided by both mike and Tracy and with the excellent level of communication sustained throughout.

Service:++

Excellent prompt service. Consultant was patient and listened to our needs to get us the best deal possible. He explained everything very well.

Service:+

We found Bower Retirement were very informative as to our options. Good communication throughout the process and a flexible approach to working with our circumstances.

Service:++

Firstly the representative of Bower Retirement called me to introduce himself.
Punctuality and a welcoming manner soon put me at my ease.
All the information that I required of the proceedures of a Lifetime Mortgage were explained to me. I was further encouraged to ask questions, and asked if there was anything that was not understood. Everything was dealt with a pleasant manner,
the whole procedure was followed through till completion, and I could not have wished for a more helpful service.

Service:++

Andrew was a great help to us

Service:++

Highly recommended

Service:++

Andrew Barnes, the Bowers Rep. was extremely polite and efficient. He was concerned about getting the correct Equity Release Product to meet my needs. Andrew explained everything clearly as well as the advantages of the product so that I was confident that everything was correct. I found him to be honest and genuine. I also had easy access to the main Bowers office who were very helpful and able to answer my queries straightaway. The whole process ran smoothly.
I would recommend Bowers and use them again.

Service:++

Very good, lovely people, they're very professional and competent and don't push you at all, let you make up your own mind but supply all the info. I was very aware Anthony Seward was trying to get the very best deal for me and was very patient and had a nice, friendly but professional attitude. I would definitely recommend them to others.

Service:++

I was really happy with the service , no hassle whatsoever ,I would recommend to anyone ,Shelia carol my advisor was very professional ,helped me attain my goal in life .

Service:++

The service was first class all through the process. From the initial meetings with the excellent adviser Andrew Barnes to completion, the whole service was extremely quick and stress free. We would wholeheartedly recommend Bower for equity release to anyone thinking about releasing equity. Our adviser Andrew was very knowledgeable, helpful, friendly and polite and a credit to your company.

Service:++

Their service was excellent, I would thoroughly recommend them to anyone.