Customer Reviews


Genuine reviews from our customers in the last 30 days from www.feefo.com

Here you can read the latest reviews of Bower Retirement Services, written by our customers on the global feedback website Feefo.

We're proud to be listed as a Gold Trusted Merchant on Feefo, their highest customer service rating, and are delighted to have received 100 per cent positive feedback. Reviews on their site cannot be altered or deleted by us, so you can be sure all the reviews you read are genuine.

Date Score Customer Comment
Service:++

Friendly, helpful, totally open and fully informative. Totally efficient process. All staff excellent, especially Nicky and Mike Raspberry.

Service:++

Superb Customer service from Peter O 'Donovan, went out of his way to help me, nothing was too much trouble for him, would most definitely recommend Bower Retirement

Service:++

We were very pleased with the personal service of Mr Neil Wallace, who checked regularly to see if we were happy with how things were proceeding. It was a painless process and apart from the worry about how things would work out Mr Wallace's assurances were most welcome.

Service:++

Prompt and efficient. The advice given was sound.

Service:++

Friendly and very informative
Lovely and helpfully we would use again.

Service:++

Very helpful; very speedy; very polite and answered all our questions in a way in which we could understand

Service:++

I found your service very professional and highly effective. I was fully informed of all implications, both posative and any negation points. I particularly appreciated the tireless efforts of my coordinator Eric Wilson.

I would not hesitate to recommend the services of Bower Retirement and Eric Wilson.

Service:++

Couldn't fault your advisor Richard Smith in any way. Nothing was too much trouble.
There was no pressure to make a quick decision and we didn't feel we were being pushed into something that we were unsure of.
After making the decision to go ahead we had no doubts on our part.
The process was quick and simple, with good communication throughout.
Would definitely recommend Richard and the Bower retirement service to any of our friends who were thinking of Equity Release.

Service:++

All very straight forward from start to finish

Service:+

Advisers were knowledgeable and not pushy, they knew their products. Some initial confusion when the adviser changed but process went smoothly to a speedy conclusion. It is good for the Customer that they are not tied to any supplier, they can recommend what is best for you from the entire market.

Service:++

Hassle free.Went very smooth,we found Neil Hall very helpful.

Service:+

Our adviser was very thorough in examining our financial situation and was thus well equipped to recommend any of three packages. She offered guidance during the decision making process without being too persuasive. Her assistant in completing the deal was slightly less impressive and had to be reminded to complete the process after the desired starting date.

Service:++

Everything thank you.

Service:++

polite and quick service taking all the worry and hassle off me when i was not in the best of health

Service:++

Richard Smith was very efficient and explained everything to us in a very positive manner. We were very pleased to do business with such a good Company as Bower's.

Service:++

All went smoothly was a bit anxious took a while but got there previous, lender was sending letters about time constraints I was a bit nervous but all ended well

Service:+

i nad excellrnt servide fromsyart to completionthe only recommended by bower snag i had was the visit from the legal side

Service:++

Right from the start, this company has shown nothing but complete professionalism. From arranging appointments to the explanation of the equity release programme we. Can’t complain about anything from start to completion. We highly recommend this company to deal with your equity release.

Service:+

I would recommend Bower as the agent was very friendly and helpful. and always willing to answer any questions.

Service:++

Very impressed with the whole process, from start to finish. Mike was very clear with his advice and did not rush us through. His admin assistant, Nicky was very helpful too with plenty of chasing and follow ups.
I would fully recommend Bower. And will use again if necessary.