Customer Reviews


Genuine reviews from our customers in the last 30 days from www.feefo.com

Here you can read the latest reviews of Bower Retirement Services, written by our customers on the global feedback website Feefo.

We're proud to be listed as a Gold Trusted Merchant on Feefo, their highest customer service rating, and are delighted to have received 100 per cent positive feedback. Reviews on their site cannot be altered or deleted by us, so you can be sure all the reviews you read are genuine.

Date Score Customer Comment
Service:++

Bower staff did well in all areas.

Service:++

From the start they listened to my requirements,. They explained all the pro's & cons and made it easy to understand. They didn't push for a sale and were very easy to deal with and did what they said they would.They also stayed in touch at every stage. I would thoroughly recommend them.

Service:++

Could not have been more helpful in every aspect excellent service. Dealt with very quickly. In particular Neil Stevenson and his assistant Zoe.

Pauline Fisher

Service:++

Explained the options thoroughly and researched the proposals well.
Very competitive on fees .A friendly personable service and the agent
was professional and not in any way trying to force us into buying the product.

Service:++

Very good service

Service:++

We Will recommend and have a friend who Will soon be doing the same as us

Service:++

Your representative Mr. David Kitchens was excellent. Friendly, honest and straight to the point. Informed and telephoned me throughout the process. The surveyor valued my property fifty thousand less than an estate agent had two years ago. He didn't like old properties, felt he didn't do Bower any favours!!
Anytime I phoned Bower, Nicky was always polite and helpful. I would recommend Bower anytime.

Service:++

Excellent efficient service. Advice given was trustworthy and non commital. Our advisor was very pleasant, punctual and informative.

Service:++

I would highly recommend yours service. All your staff were polite, helpful and efficient and move things along quickly

Service:++

I was kept informed

Service:++

Absolutely excellent service throughout! Amy Edwards our equity release specialist was professional, knowledgable, personable and thoughtful at all our meetings with her. Furthermore all information was individually tailored to our needs and all policies and their workings so very clearly explained from the outset! Her team were equally supportive and efficient. Much research was carried out by us previously on different providers of equity release but clearly Bowers was the best for us. We cannot rate Amy highly enough so thankyou.

Service:++

Always available to answer our queries. Your employee, colleague, Eric was particularly helpful and very, very nice.

Service:++

Excellent service, on the ball customer relations, kept us up to date with the process at all times and every stage. The advisor Neil Wallace was excellent, nothing like what I expected, no push no persuasion, just good friendly advice and guidance. Any of our friends who want to go down this route will be put in Neils and Bowers direction

Service:++

Rep on time. Good contact from PA

Service:++

From initial contact right through to completion, the service was totally professional. We were regularly contacted during the process with updates from very courteous staff. We would very happy to recommend them to anybody considering equity release.

Service:++

Yes very good service I would recomened you to my friends

Service:++

Everything was explained to us any queries we had were sorted thank you

Service:++

Efficient, professional & excellent service from David Kitchen & Matt Carroll was extremely efficient in keeping me updated & informed. Very pleasant experience.

Service:++

Excellent service very professional and a pleasure to work with throughout the process

Service:++

Mr Draffan was very professional and everything went through very smoothly. No issues at all.